Holly House Private Day Nursery Limited

At Holly House Private Day Nursery, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect personal data when you visit or use our website.

This Privacy Policy applies where Holly House Private Day Nursery Limited acts as a Data Controller in respect of personal data collected through this website. In other words, we determine the purposes for which, and the manner in which, your personal data is processed.

For the purposes of this policy, “we”, “us” and “our” refer to Holly House Private Day Nursery Limited.

We use cookies on our website. Where cookies are not strictly necessary for the operation of the website, we will ask for your consent before using them.

How We Use Your Personal Data

In this Section  we have set out:

  • the categories of personal data we may process;
  • the purposes for which we may process your personal data; and
  • the legal basis for processing your personal data.

Website Usage Data

We may process information about how you use our website and services (“usage data”).

Usage data may include your IP address, approximate geographical location, browser type and version, operating system, referral source, length of visit, page views, website navigation paths, and information about the timing, frequency and pattern of your use of our website.

This information is collected through Google Analytics.

We may process usage data for the purposes of analysing and improving the use, performance and functionality of our website and services.

The legal basis for this processing is your consent.

Enquiry Data

We may process information contained in or relating to any enquiry you submit to us regarding our goods or services (“enquiry data”).

This may include information you provide when contacting us through our website, such as your name, contact details and the contents of your enquiry.

We may process enquiry data for the purposes of responding to your enquiry and, where appropriate, providing information about, marketing and offering our relevant goods and services.

The legal basis for this processing is your consent, where consent is required by law.

Customer Relationship Data

We may process information relating to our customer relationships (“customer relationship data”).

This may include your name, employer, job title or role, contact details, and information contained in communications between you and us or between us and your employer.

The source of this information may be you, your employer or publicly available information.

We may process customer relationship data for the purposes of:

  • managing and maintaining our relationships with customers;
  • communicating with customers;
  • maintaining records of communications;
  • providing our services; and
  • promoting our products and services where permitted by law.

The legal basis for this processing is our legitimate interests, namely the proper management and administration of our customer relationships and business.

Newsletter and Notification Data

We may process information that you provide to us when subscribing to our newsletters or other notifications (“notification data”).

This information may be used to send you the newsletters, updates or other notifications you have requested.

The legal basis for this processing is your consent.

You may withdraw your consent to receive newsletters or other marketing communications at any time.

Correspondence Data

We may process information contained in or relating to communications that you send to us (“correspondence data”).

Correspondence data may include the content of your communication and metadata associated with the communication. Where you contact us using a website contact form, our website may automatically generate certain metadata associated with that communication.

We may process correspondence data for the purposes of:

  • communicating with you;
  • responding to your enquiries;
  • maintaining appropriate records; and
  • properly administering our website and business.

The legal basis for this processing is our legitimate interests, namely the proper administration of our business and communications with website users.

Providing Your Personal Data To Others

We may disclose your personal data to third parties where this is necessary and permitted by law.

We may disclose personal data where such disclosure is necessary:

  • to comply with a legal obligation to which we are subject;
  • to protect your vital interests or the vital interests of another individual;
  • for the establishment, exercise or defence of legal claims; or
  • where otherwise permitted or required by applicable data protection legislation.

Where we use third-party service providers to process personal data on our behalf, we will take appropriate steps to ensure that your personal data is processed securely and in accordance with applicable data protection law.

Retaining And Deleting Personal Data

We retain personal data only for as long as is necessary for the purposes for which it was collected and processed, unless we are legally required or permitted to retain it for longer.

Our current retention periods are as follows:

  • Usage data: retained for a period of 12 months.
  • Notification data: retained for a minimum period of 12 months, after which we will review your consent preferences where appropriate.
  • Correspondence data: retained for a minimum period of 12 months, or for as long as is reasonably necessary to fulfil our legitimate interests, including the proper administration of our business and communications with you.
  • Customer and service-related information: retained for as long as necessary to manage our relationship with you and to comply with any applicable legal, accounting or regulatory requirements.

Notwithstanding the above, we may retain personal data where such retention is necessary to comply with a legal obligation, protect your vital interests or those of another individual, or establish, exercise or defend legal claims.

Amendments to This Policy

We may update this Privacy Policy from time to time by publishing a revised version on our website.

We recommend that you check this page periodically to ensure that you are aware of any changes.

Where appropriate, we will notify you of significant changes to this Privacy Policy by email or through an appropriate notice on our website.

Your Rights

Under applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR), you have a number of rights in relation to your personal data.

Your principal rights include:

  • The right of access – you may request a copy of the personal data we hold about you.
  • The right to rectification – you may ask us to correct inaccurate or incomplete personal data.
  • The right to erasure – in certain circumstances, you may ask us to delete your personal data.
  • The right to restrict processing – in certain circumstances, you may ask us to restrict how we process your personal data.
  • The right to object – in certain circumstances, you may object to our processing of your personal data.
  • The right to data portability – in certain circumstances, you may request that your personal data is provided to you in a structured, commonly used and machine-readable format.
  • The right to complain – you have the right to complain to the relevant data protection supervisory authority.
  • The right to withdraw consent – where we rely on your consent as the legal basis for processing, you may withdraw that consent at any time.

Right of Access

You have the right to ask us to confirm whether we process your personal data and, where we do, to request access to that data.

You may also request certain additional information, including the purposes of processing, the categories of personal data concerned and the recipients to whom your personal data has been or may be disclosed.

Subject to applicable legal requirements and the rights and freedoms of others, we will provide you with a copy of your personal data. The first copy will generally be provided free of charge, although we may charge a reasonable fee for additional copies where permitted by law.

Right to Rectification

You have the right to ask us to correct inaccurate personal data concerning you.

You may also ask us to complete incomplete personal data, taking into account the purposes for which the information is processed.

Right to Erasure

In certain circumstances, you have the right to ask us to erase your personal data without undue delay.

These circumstances may include where:

  • the personal data is no longer necessary for the purposes for which it was collected or processed;
  • you withdraw consent where consent is the legal basis for processing;
  • you object to processing and there are no overriding legitimate grounds for continuing to process your data;
  • your personal data has been unlawfully processed; or
  • the personal data must be erased to comply with a legal obligation.

The right to erasure is subject to certain exceptions, including where processing is necessary to comply with a legal obligation or for the establishment, exercise or defence of legal claims.

Right to Erasure

In certain circumstances, you have the right to ask us to restrict the processing of your personal data.

This may apply where:

  • you contest the accuracy of your personal data;
  • the processing is unlawful but you oppose the erasure of your personal data;
  • we no longer need the personal data for our processing purposes, but you require it for the establishment, exercise or defence of legal claims; or
  • you have objected to processing and we are considering whether our legitimate grounds override your objection.

Where processing is restricted, we may continue to store your personal data. We will otherwise process it only in circumstances permitted by applicable data protection law.

Right to Object

You may have the right to object to our processing of your personal data where we rely on legitimate interests as the legal basis for processing and you have grounds relating to your particular circumstances.

Where you object, we will stop processing your personal data unless we can demonstrate compelling legitimate grounds for continuing to process it which override your interests, rights and freedoms, or the processing is required for the establishment, exercise or defence of legal claims.

Direct Marketing

You have an absolute right to object to the processing of your personal data for direct marketing purposes, including profiling related to direct marketing.
If you object to direct marketing, we will stop processing your personal data for that purpose.

Right to Data Portability

Where our processing is based on your consent, or is necessary for the performance of a contract and is carried out by automated means, you may have the right to receive the personal data you have provided to us in a structured, commonly used and machine-readable format.

This right is subject to the requirements and limitations of applicable data protection law.

Right to Complain

If you believe that our processing of your personal data breaches data protection law, you have the right to lodge a complaint with the relevant supervisory authority.

In the United Kingdom, the supervisory authority is the Information Commissioner’s Office (ICO).

You may also have the right to complain to a data protection authority in another jurisdiction where applicable.

Withdrawal of Consent

Where we rely on your consent as the legal basis for processing your personal data, you have the right to withdraw that consent at any time.

Withdrawing consent does not affect the lawfulness of any processing carried out before your consent was withdrawn.

Exercising Your Rights

You may exercise any of your rights in relation to your personal data by contacting us in writing:

Email: info@hollyhousenursery.com

You may also contact us using the postal address provided in the Our Details section below.

About Cookies

A cookie is a small file containing an identifier consisting of letters and numbers. It is sent by a web server to a web browser and stored by the browser.

Cookies may be either persistent cookies or session cookies. Persistent cookies remain stored on your device until they reach their expiry date or are deleted by you. Session cookies expire when you close your web browser.

Cookies do not typically contain information that directly identifies an individual. However, personal information we hold about you may potentially be linked to information stored in or obtained from cookies.

Cookies We Use

We may use cookies for the following purposes:

Essential Cookies

We may use cookies where they are necessary for the operation and security of our website.

These may include cookies used to:

  • maintain website functionality;
  • remember your preferences;
  • support security measures; and
  • manage cookie consent preferences.

Analytics Cookies

We use Google Analytics to help us understand how visitors use our website and to assess its performance.

Analytics cookies may collect information about how visitors interact with our website, including pages visited, time spent on the website and general patterns of website usage.

Where required by law, we will obtain your consent before placing non-essential analytics cookies on your device.

Cookies Used by our Service Providers

Our service providers may use cookies when you visit our website.

We use Google Analytics to analyse website usage. Google Analytics uses cookies and similar technologies to collect information about visitors and their interactions with our website. This information may be used to produce reports and statistics about website usage.

For further information about how Google processes personal data, please refer to Google’s privacy information.

Google Privacy Policy

Managing Cookies

Most web browsers allow you to refuse cookies and delete cookies that have already been stored on your device.

The methods for doing this vary depending on the browser and version you use. Further information can be found through the following browser support pages:

  • Google Chrome: Chrome cookie settings
  • Mozilla Firefox: Firefox cookie settings
  • Opera: Opera cookie settings
  • Microsoft Internet Explorer: Microsoft cookie information
  • Apple Safari: Safari cookie settings
  • Microsoft Edge: Microsoft Edge privacy information

Please note that disabling or deleting cookies may affect the functionality of some websites.

Our Details

This website is owned and operated by Holly House Private Day Nursery Limited.
We are registered in England under company registration number 07343351.

Registered office and principal place of business:
62 Wensley Drive
Leeds
LS7 3QW
United Kingdom

You can contact us:

Data Protection Officer

Our Data Protection Officer is Sarah Hashemi.

You can contact the Data Protection Officer using the contact details provided above.